Frequently Asked Questions

ABOUT THE COMPANY AND ITS PRODUCTS

What kind of products does Ponto Sigma supply?

Ponto Sigma focuses on reselling products that help different industries, such as abrasives, machinery, safety equipment and more.

Does Ponto Sigma work exclusively with specific brands?

No, we don’t work exclusively with specific brands. Our aim is to offer the best solutions on the market, prioritizing products and brands that meet the highest standards of safety, quality and performance. If you have a preference for a product from a specific brand, please contact us and we will be happy to check availability or indicate equivalent options that meet your needs.

Is it possible to order products that aren't on the website?

Yes, please contact us.

Does Ponto Sigma supply customized or made-to-measure products?

Yes.

What is the guarantee on the products supplied?

The warranty on the products supplied varies according to the manufacturer and the type of product/application. We work with reliable suppliers who offer guarantees within industry standards, however, it is important to note that the guarantee only covers possible manufacturing defects and does not include damage due to misuse, improper installation, natural wear and tear or use outside the recommended specifications.

INQUIRIES AND ORDERS

How can I find out more about a specific product?

Get in touch with us via e-mail, national landline call or national mobile call.
to a national mobile network.

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How do I check the price of a product?

Get in touch with us via e-mail, national landline call or national mobile call.
to a national mobile network.

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Does Ponto Sigma have a complete or detailed catalog?

No. If you can’t find what you need, please contact us via e-mail, national landline call or national mobile call.

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How can I place an order?

Please contact us via e-mail, national landline call or national mobile call.

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DELIVERY AND LOGISTICS

Does Ponto Sigma deliver? To which regions?

We ship via courier to all regions of Portugal, except the islands (Madeira and the Azores). Shipping costs are the responsibility of the customer, so the price may vary depending on the weight, volume and destination of the order. If you need more information or a shipping quote, Ponto Sigma is happy to help.

What is the average delivery time for the products?

The average delivery time for orders is 5 to 8 working days, unless we run out of stock.

Does Ponto Sigma provide installation services for the equipment supplied?

No.

PAYMENTS

What forms of payment are accepted?

We currently only accept payments via bank transfer. Once you have confirmed your order, we will provide you with the details you need to make the payment.

Is it possible to request a detailed quote before making a purchase?

Yes, please contact us.

CONTACT AND SUPPORT

What is the best way to contact Ponto Sigma?

You can contact us by e-mail (geral@pontosigma.pt).

What are the opening hours?

Our opening hours are Monday to Friday, from 9am to 12.30pm and from 2pm to 5pm. We are happy to answer your questions, provide you with information about our products and help you with whatever you need within these periods.